Terms & Conditions & Privacy Statement

 

 

 

 

 

 

 

Ordering

 

 

 

 

 

 

 

 

 

 

Disclaimer

Accuracy of Information

Faults

Sale Items

Privacy Statement

Trading name: Gift and Craft Shop (‘I/me’)

Any person, persons, partnership or company that are buying Goods from me:  ‘Buyer’, ‘you’, the ‘customer’

 

Here are my terms & conditions of trading.

By placing an order you are agreeing to these terms & conditions.

Trading name: Gift and Craft Shop

Registered trading address: Glen Cottage, Appletreewick, North Yorkshire, BD23 6DD

Email: rachel@giftandcraftshop.com

Telephone: +44 7711530156

When I receive your order, you will receive confirmation of the order [this begins the Purchase Contract] clearly stating:

  • What you have ordered

  • The total cost of your order

  • Delivery and returns information

  • Contact information

Orders can be placed using most major credit and debit cards.

I handle all orders myself and take great care when wrapping and packaging your things.

I have taken a lot of time over carefully curating a range of gifts and craft kits.

Many items have been hand crafted by local makers who create items that are beautifully different.  Please do consider this when you are ordering. It's the absence of uniformity that gives each piece its personality and value. I hope you will agree.

I will endeavour to ensure accuracy across the website at all times but accept that occasionally there may be mistakes (we’re human after all!). Please accept that any errors are absolutely unintentional.

However, if goods are no longer in stock, if there is a pricing error or a delivery issue, I will let you know as quickly as I can. I will suspend your order, contact you about the changes and wait for your agreement to go ahead.

We really hope this won’t happen…but if you do find that goods are faulty please EMAIL US IMMEDIATELY [hello@simple-shape.com] so that we can do our best to put it right. If we are able to replace the item we will do so as fast as possible, alternatively a refund will be made in full. You will not incur delivery charges where goods are deemed faulty.

Faulty goods must be returned within 14 days of receiving it.

Purchase of items sold during any 'Sale' is final. Unfortunately we cannot offer refunds or exchanges on Sale items.

I want you to feel safe when you shop with me. It is therefore in my interest to make sure that your personal information is treated carefully and with respect.  I will do my utmost to make sure this is the case. Below is my Privacy Policy.

Reviewed & updated: 12 June
(if I make amendments in future I will note the date of any change and changes will take immediate effect.)

1. Collection of your data - what I collect and why

Gift and Craft Shop is an online e-commerce business and in order to fulfil my service to you, my customers, I do need to collect and process some of your data.
In supplying me with your personal information you are accepting our Privacy Policy and give me permission to process it.
For the purpose of fulfilling orders and occasional promotional activity email marketing Gift and Craft Shop collects (either when you place an order or at an event, pop-up shop etc):

Name
Address
Phone number
Email address
IP address
Credit/debit card details

Occasionally I may need to contact you contact via email regarding service relating to your order, matters such as billing, product support and logistics.

 

2. Your consent

When you provide me with personal information to complete a transaction (including verifying your credit card, to place an order, to arrange for a delivery or return a purchase) I imply that you consent to our collecting it and using it for that specific reason only.
If I ask for your personal information for a secondary reason, like marketing eg: my newsletter, I will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

and, if you change your mind…

You may decide that you no longer wish to hear from me, you may withdraw your consent at anytime, by clicking the unsubscribe link at the bottom of every Mailchimp newsletter/email or by contacting directly:

by email: rachel@giftandcraftshop.com
by post: Gift and Craft Shop, Glen Cottage, Appletreewick, North Yorkshire, BD23 6DD

 

3. Transfer of your data

Please be reassured that I will never pass on your data or any personal information that I have collected to a third party, unless I are required to do so by law, for example a credit reference or fraud prevention agency.

 

4. Security of information / data storage

Giftandcraftshop.com is hosted on the Wix platform. Alongside my Wix site I use Wix Payments to enable card transactions. Wix Payments provides the technical, fraud prevention, and banking infrastructure required to operate my on-line payment systems. Wix and Wix Payments provide me with the online services that allow me to sell my products to you.
Wix stores your data on a secure server behind a firewall.
Wix's privacy policy can be viewed
here.

 

Your address and email address is sent to me so that I can complete your order.  I have no access to any of your payment card details.

 

5. Payments

To protect your personal information, I take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Although no method of transmission over the Internet or electronic storage is 100% secure, my platforms and providers follow all Payment Card Industry Data Security Standard requirements and implement generally accepted industry standards.

What is PCI-DSS?

PCI-DSS compliance is a security standard for companies and organisations that handle payment information from consumers. Wix is PCI compliant.
PCI-DSS (Payment Card Industry Data Security Standard) is a framework for developing a robust payment card data security process - including prevention, detection and appropriate reaction to security incidents.
Gift and Craft Shop uses Wix to provide card transaction services. Wix has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

 

what is SSL technology?
If you provide us with your credit card information, the information is encrypted using Secure Socket Layer technology (SSL) and stored with AES-256 encryption.

SSL (Secure Sockets Layer) provides three important security benefits:

- Privacy: Encrypts the connection between the browser and web server and securely transmits information (like login credentials) to prevent unauthorised parties from eavesdropping.

- Data integrity: Prevents unauthorised parties from altering data during transmission (like during a Form Block submission).

- Authentication: Protects against impersonation by requiring web server proof of identity.

 

6. Cookies

I am in the process of looking at what cookies I use and evaluating whether they are the best ones for Gift and Craft Shop and my customers. This will be updated in due course.

 

7. Changes to my privacy policy

I have looked over, re-read and reconsidered all aspects of our Privacy Policy in the light of the changes to the General Data Protection Regulations (GDPR) which took effect on 25 May 2018. I will continue to look at what I'm doing and how I'm doing it and will make changes accordingly.
This policy was reviewed & updated: 12 June 2020
If I make amendments in future I will note the date of any changes, which will take immediate effect.

 

8. How to get in touch

You have the right to ask me not to process your personal data for marketing purposes. If you would like to: access, correct, amend or delete any personal information I have about you, register a complaint, or simply want more information about how I use and protect your data, please contact me at:

by email: rachel@giftandcraftshop.com [my email address is checked regularly, within working hours, and you should receive a reply within 7 working days.]

by post: Gift and Craft Shop, Glen Cottage, Appletreewick, North Yorkshire, BD23 6DD

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